Managing Quality Outcomes in Health and Social Care Settings

Managing quality outcomes is an essential element of management competence. Measuring and assessing service quality in the social care sector presents some distinct challenges. However, indicators of service quality, including those of service impact on outcomes for children. Monitoring can mean ‘continuous or regularly repeated observations of important parts of service structure, process, output or outcome. In promoting the managing quality outcomes – monitoring performance against standards identifying non-conformance, eliminating non-conformance is another appropriate way of monitoring standards.  It’s also useful if audits are based on scientific evidence.  Therefore, appropriate practice research support making sense of monitoring care services outcomes.  Click the following hyperlink for a free copy of the EMPT® Monitor and manage the quality of the provision of care services presentation PDF.

Some Leadership and Management Care criteria related to monitoring quality:

1.1 Analyse how legislative and regulatory frameworks inform quality standards that apply to the work setting

1.2 Analyse how quality standards influence positive outcomes for individuals

1.3 Evaluate a range of methods that can be used to measure the achievement of quality standards

2.1 Work with team members and others to

  • Agree quality standards for the service
  • Select indicators to measure agreed standards
  • Identify controls to support the achievement of agreed standards

2.2 Develop systems and processes to measure achievement of quality standards

2.3 Support team members to carry out their roles in implementing quality controls

2.4 Explain how quality assurance standards relate to performance management

3.1 Support team members to carry out their roles in monitoring quality indicators

3.2 Use selected indicators to evaluate the achievement of quality standards

3.3 Work with others to identify:

  • Areas of best practice
  • Areas for improvement


The Ofsted Social care common inspection framework (SCCIF) 2017: independent fostering agencies highlights areas of good leadership

5.3 The effectiveness of leaders and managers

Some of the areas of required evidence are:

  • Whether leaders and managers show an ambitious vision, have high expectations for what all children can achieve and ensure high standards of care
  • How well leaders and managers prioritise the needs of children and young people
  • The extent to which carers are supported to ensure that children and young people continually make progress from their starting points across all aspects of their development, because leaders and managers have a clear understanding of the progress that children and young people are making in respect of the plan for them
  • Whether leaders and managers provide the right supportive environment for staff through effective supervision and appraisal and high quality induction and training programmes, tailored to the specific needs of the children and young people
  • How well leaders and managers know and understand the setting’s strengths and weaknesses, prevent shortfalls, identify weaknesses and take decisive and effective action
  • Whether the agency is achieving its stated aims and objectives
  • the quality of professional relationships to ensure the best possible all-round support to children and young people in all areas of their development
  • Whether leaders and managers actively challenge when the responses from other services are not effective
  • The extent to which leaders and managers actively promote equality and diversity


Training Support & Development Standards for foster care and the Social Model of Disability (5.8 a)



Diploma in Residential Child Care – A5_FLYER_DIGITAL. secure pdf